Author carmine gallo is a communications coach for some of the worlds biggest and best companies, helping business leaders become more effective at motivating and influencing others. Apple changed the world with the mac and hasnt stopped innovating since. Carmine s book will help you understand and implement the same kind of worldclass experience. Thats why i enjoyed the latest book from brand communications coach carmine gallo, who bundled his thoughts on the success of the apple store into the apple experience. Carmine gallo, author of the international bestsellers. The book shows readers in any industry how to enrich lives, build loyalty, and reimagine the customer experience. The apple experience is the first book to lift the curtain behind apples stunning success in the area of customer service and to show anyone how to run any business the apple way. This book makes a fine trilogy with his other two applecentered books. This book makes a fine trilogy with his other two apple centered books. Carmine gallo, in his new book the apple experience.
Fire them up 7 simple secrets to inspire colleagues. Carmine gallo is a keynote speaker, bestselling author, ceo advisor, and harvard instructor. Buy carmine gallo ebooks to read online or download in pdf or epub on your pc, tablet or mobile device. Carmine gallo is a public speaking and communications coach for the worlds most admired brands. The art of changing hearts, minds, and actions and former chief evangelist of apple carmine gallo explains beautifully and simply just what makes the apple retail experience so successful. Carmine gallo is the communications coach for the worlds most. I am a keynote speaker, bestselling author, and communication. The apple experience is the first book to lift the curtain behind apple s stunning success in the area of customer service and to show anyone how to run any business the apple way.
Its focused on building relationships and trying to make peoples lives better. Secrets to building insanely great customer loyalty by carmine gallo isbn. Everyday low prices and free delivery on eligible orders. Secrets to building insanely great customer loyalty, published by mcgrawhill in 2012. Guy kawasaki, author of enchantment and former chief evangelist of apple carmine gallo explains beautifully and simply just what makes the apple retail experience so successful. Secrets to building insanely great customer loyalty ebook. In the apple experience, internationally bestselling author carmine gallo details the principles and practices behind this total commitment to the customer and explains how your brand can achieve outstanding results by delivering this same high standard of service. The apple experience is the best modernday example of all three pillars. Apples 5 core principlesnow in the palm of your hand. Carmine gallo author, keynote speaker and executive coach. Steve jobs and the apple experience ebook bundlenook book.
Carmines book will help you understand and implement the same kind of worldclass experienc. No matter what kind of business you are in, there are insanely valuable lessons in this book garr reynolds, author of presentation zen and the naked presenter at its core, this book is not about apple. Carmine gallo born july 26, 1965 is an american author, columnist, keynote speaker, and former journalist and news anchor. Psychology professor adam grant says, the book is full of examples to help you get better at. Carmine gallo reveals the secrets and gives you the tools to unleash your inner steve. Secrets to building insanely great customer loyalty. Marc benioff, chairman and ceo of and author of the national bestseller behind the cloud. Carmine gallo, the author of the apple experience has done a wonderful job of capturing the soul of apple the heart of the experience. Carmine gallo explains beautifully and simply just what makes the apple retail experience so successful. Now, through his own long experience and those of top business leaders, he shows you how to master the seven simple secrets of influence. Secrets to building insanely great customer loyalty enhanced ebook ebook written by carmine gallo. Mar 30, 2012 the apple experience by veteran appletechnology author carmine gallo deep dives into the apple retail experience and breaks down exactly what it is that apple retail employees are trained.
Carmine gallo is a bestselling author, popular keynote speaker, and advisor to the worlds most admired brands. Secrets to building insanely great customer loyalty by carmine gallo, 9780071793209, available at book depository with free delivery worldwide. Psychology professor adam grant says, the book is full of examples to help you get better at transporting. How the apple store creates irresistible customer experiences.
May 08, 2012 gallos subsequent book, the power of foursquare, reveals how businesses leverage new mobile marketing tools to attract, reward and engage customers. Guy kawasaki, author of enchantment and former chief evangelist of apple. Carmines book will help you understand and implement the same kind of worldclass experience. Oct 29, 2012 carmine walks through the 5 ways apple store employees create a great customer experience as outlined in his book the apple experience. Gallo is the author of 9 books including international bestsellers. Mar 01, 2012 at the core of apple s success and intense customer loyalty, however, arent just insanely great products, but great people who are informed, empowered, and motivated to deliver an unbeatable customer experience. Steve jobs and the apple experience ebook bundle ebook written by carmine gallo. Secrets to building insanely great customer loyalty ebook written by carmine gallo. Carmine gallo, author of the international bestsellers the presentation secrets of steve jobs and the innovation secrets of steve jobs, spent years researching.
The apple experience book five ways apple employees provide great service duration. Steve jobs and the apple experience ebook bundle rakuten kobo. Carmine gallo, author of the international bestsellers the presentation secrets of steve jobs and the innovation secrets of steve jobs, spent years researching apple, interviewing former apple executives, and also interviewing the founders and leaders of other customer service champions including. Secrets to building insanely great customer loyalty written by carmine gallo which was published in 201231. Carmine s book will help you understand and implement the same kind of worldclass experienc. He graduated from ucla and has a masters degree in journalism. In the apple experience, internationally bestselling author carmine gallo details the. Carmine gallo has 39 books on goodreads with 64832 ratings.
Carmine gallo audio books, best sellers, author bio. The apple experience by veteran apple technology author carmine gallo deep dives into the apple retail experience and breaks down exactly what it is that apple retail employees are trained. Guy kawasaki, author of enchantment and former chief evangelist of apple carmine gallo explains beautifully and simply just what makes the apple retail experience so. Praise for the apple experience there are three pillars of enchantment. The presentation secrets of steve jobs, and the innovation secrets of steve jobs. At the core of apple s success and intense customer loyalty, however, arent just insanely great products, but great people who are informed, empowered, and motivated to deliver an unbeatable customer experience. Secrets to building insanely great customer loyalty kindle edition by gallo, carmine. The apple experience is one of the best books on customer experience carmine gallo offers apple s five core principles of service that have defined how the company revolutionized the instore experience and how their employees actively engage customers.
Secrets to building insanely great customer loyalty enhanced ebook. Steve jobs and the apple experience by carmine gallo. The presentation secrets of steve jobs, and the innovation secrets of. Download for offline reading, highlight, bookmark or take notes while you read the apple experience. The most important component to the apple experience is that the staff isnt focused on selling stuff. Jan 28, 2014 most recently, we interviewed carmine gallo a former journalist, communications consultant, forbes columnist and most recently, the author of the apple experience.
Gallo s subsequent book, the power of foursquare, reveals how businesses leverage new mobile marketing tools to attract, reward and engage customers. Secrets to building insanely great customer loyalty, does just that. Original title isbn 9780071793208 published on 201231. Download for offline reading, highlight, bookmark or take notes while you read steve jobs and the apple experience ebook bundle. How wegmans, apple store, and ritzcarlton win loyal.
Here is a quick description and cover image of book the apple experience. These principles are based on carmine gallo s book, the apple experience. Steve jobs and the apple experience ebook bundle by carmine. Use features like bookmarks, note taking and highlighting while reading the apple experience. Carmine walks through the 5 ways apple store employees create a great customer experience as outlined in his book the apple experience. In the apple experience, internationally bestselling author carmine gallo details the at the core of apples success and intense customer loyalty, however, arent just insanely great products, but great people who are informed, empowered, and motivated to deliver an unbeatable customer experience. The apple experience by carmine gallo overdrive rakuten. Learn to enrich lives, build loyalty, and reimagine customer service the apple experience isnt just for retailers. Mar 22, 2012 these principles are based on carmine gallos book, the apple experience. Much of what apple systemically does is not difficult to figure out, but it is worth learning. The apple experience book five ways apple employees provide. The apple experience book five ways apple employees.
Carmine gallo s most popular book is talk like ted. Now currently based in pleasanton, california, he is president of gallo communications group and works as a communications coach and speaker. Apr 10, 2015 how the apple store creates irresistible customer experiences. Secrets to building insanely great customer loyalty by carmine gallo. Download it once and read it on your kindle device, pc, phones or tablets. Read steve jobs and the apple experience ebook bundle by carmine gallo available from rakuten kobo. The apple experience, is the first book to reveal the secrets behind the stunning success of the. Carmine has written nine books on communication skills.
Steve jobs and the apple experience ebook bundle by. Carmine s book is a mustread for anyone who needs to persuade for a living. His latest book on the art of persuasion is titled. The apple experience featured in the san jose mercury. He is an author and columnist for and and a keynote speaker and seminar leader who has appeared on cnbc, nbc, cbs, bnet and the new york times, the wall street journal, and investors business daily.
1610 1103 165 672 846 149 801 453 225 1184 115 897 462 966 777 109 364 115 508 628 217 182 545 547 1180 400 81 1050 59 1393 994 1159 685 338 313 864